1. About these terms
Devgaman is run by [organisation name], [type of organisation], with its registered office at [registered address]. These Terms of Use (“Terms”), together with our Privacy Policy and Refund & Cancellation Policy, form an agreement between you and us. By using Devgaman, creating an account or making a gift, you accept them. If you do not agree, please do not use the website.
You must be at least 18 years old and able to enter into a contract under Indian law to create an account, make a gift or share content.
2. What Devgaman offers
Devgaman lets families create memorial pages for loved ones who have passed away, lets friends and family share memories and prayers and light diyas, and lets anyone give in a loved one’s name to seva: food, water, clothes, medicine, education and shelter for people in need.
Until online payment is switched on, a gift made on the website is recorded as a pledge, and our team contacts you to complete it. No money is taken by the website for a pledge.
Figures and stories marked “Sample” are examples that show how the website will look; they are not real gifts or people.
3. Your account
- Give true details and keep them up to date.
- Keep your password secret. You are responsible for what is done through your account; tell us at once if you think someone else is using it.
- One account per person. Do not create accounts for others without their permission.
- Before you give or create a memorial, we may ask you to verify your identity once with a government photo ID of your own. Never use someone else’s ID or false details; if you do, we may refuse the check and close the account.
- You can delete your account at any time from your account page.
4. Creating a memorial
- Create a memorial only for a person who has passed away, and only if you are family or a close friend, or have the family’s blessing.
- Write truthfully and respectfully. Do not publish private details of living people without their consent.
- Upload or link only photos you have the right to use.
- You choose whether a memorial is public or private, and whom to invite as co-keepers. Co-keepers can edit it; choose them with care.
- If a family member objects to a memorial, write to our Grievance Officer. We will listen to both sides and may change, hand over or remove the page.
5. Your content
The stories, photos, memories and prayers you share remain yours. To run Devgaman, you give us a free, non-exclusive permission to store, show, arrange and share your content on the website and in the things it makes (such as the printable remembrance card and the preview shown when a link is shared), only for as long as it stays on Devgaman. This permission ends when you delete the content, except for copies others have already shared or saved, and for short-lived backups.
You are responsible for what you share, and you confirm that you have the right to share it.
6. What may not be shared
In keeping with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not post, upload or share anything that:
- belongs to another person and you have no right to share;
- is obscene or pornographic, or invades anyone’s privacy, including bodily privacy;
- insults or harasses anyone on the basis of gender, religion, caste, community, race or ethnicity, or promotes enmity between groups or incites violence;
- is harmful to children;
- infringes a copyright, trademark or other rights;
- is knowingly false or misleading, defames anyone, or pretends to be another person;
- uses AI or editing to show a real person doing or saying something they did not, without making this clear;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order, or encourages any offence;
- contains viruses or harmful code, or is advertising, spam or fundraising for anyone other than Devgaman’s seva;
- breaks any law in force in India.
We may remove such content, without notice where the law requires, and may suspend or close accounts that break these rules.
7. Reporting a problem
If you see something on Devgaman that breaks these Terms or the law, or that concerns you or your family, write to our Grievance Officer. We will acknowledge your complaint within 24 hours and resolve it within 7 days. A complaint about intimate or morphed images of a person will be acted on within 2 hours. We also act on lawful orders of courts and government agencies within the time the law sets.
8. Gifts
- Gifts are voluntary. Each gift is recorded with the seva you choose and is used for it.
- If a gift cannot be used for the chosen seva (for example, if it is already fully provided for), we will use it for the closest seva and tell you, or offer you a refund.
- Online payments are handled by our payment partner. Your bank or card provider’s terms also apply.
- Refunds are covered by our Refund & Cancellation Policy.
Tax benefit: [Section 133 / 80G status to be confirmed]. Until this is filled in, do not assume a gift qualifies for an income-tax deduction.
Gifts from abroad: [FCRA status to be confirmed]. Until this is filled in, gifts are accepted only from Indian citizens.
9. Diya, our assistant
Diya gives quick, automated guidance about using Devgaman, sometimes with the help of AI. Her answers can be incomplete or wrong, and they are not legal, tax, medical or financial advice. For anything important, please confirm with our team.
10. Our content
The design, text, artwork and software of Devgaman belong to [organisation name] or its licensors and may not be copied for other purposes without permission. Images of the Earth and sky are used under the terms of their sources (NASA and the European Southern Observatory), as credited on the page. The Sanskrit verses quoted are from ancient public texts.
11. Links to other services
Devgaman may link to other services, such as WhatsApp for sharing or Google for sign-in. Their own terms and privacy policies apply, and we are not responsible for them.
12. Availability and limits of responsibility
We work to keep memorials safe and the website available, but we cannot promise it will always be uninterrupted or free of errors. Please keep your own copies of precious photos and stories.
To the extent the law allows, Devgaman is provided “as is”, and we are not responsible for indirect losses, or for content posted by other users. Nothing in these Terms limits any right you have, or any responsibility of ours, that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.
13. Suspension and closing an account
We may suspend or close an account that seriously or repeatedly breaks these Terms or the law, and will tell you why unless the law prevents it. You may close your account at any time.
14. Changes to these terms
We may update these Terms. The date at the top shows the current version. For important changes we will tell you on the website or by email before they take effect. Using Devgaman after that means you accept the new Terms.
15. Law and disputes
These Terms are governed by the laws of India. Please bring any complaint to our Grievance Officer first; most problems can be solved by talking. If a dispute cannot be resolved, the courts at [city] will have jurisdiction, without affecting any right you have to approach a consumer commission.
16. Grievance Officer and contact
- [Grievance Officer’s name], [role]
- Email: [Grievance Officer’s email]
- Address: [organisation name], [registered address]
We will acknowledge your message within 24 hours. You can also reach our team through the Support page.